Refund policy
Free returns, 30 days, we pay the postage.
You have 30 days from receiving your order to request a return. To be eligible, the item must be unused and in the same condition you received it, in its original packaging. You'll also need your receipt or proof of purchase.
How to return something
- Email us at info@daramats.co.uk and tell us what you'd like to return.
- We'll arrange a UPS return label and send it to you, along with instructions on how and where to send your parcel. We cover the cost of return postage.
- Send the item back using the label provided.
Please request a return before sending anything back — items returned without a label from us can't be accepted, as we won't be able to identify them.
Any questions about a return, email info@daramats.co.uk.
Refunds
We'll let you know once your return has reached us and been inspected, and confirm whether the refund has been approved. If approved, you'll be refunded to your original payment method within 10 business days. Bear in mind your bank or card provider may take a little longer to post it to your account.
If more than 15 business days have passed since we approved your refund and you still haven't received it, please contact us at info@daramats.co.uk.
Damaged, faulty or wrong items
Please check your order when it arrives and contact us straight away if anything is damaged, defective, or not what you ordered. We'll put it right.
Exchanges
The quickest way to get the mat you want is to return the one you have and place a new order once the return is accepted.
Gift cards
Gift cards can't be returned or refunded.
Your legal right to cancel
If you are in the UK, the Consumer Contracts Regulations give you the right to cancel your order within 14 days of receiving it, for any reason and without giving a justification, and a further 14 days to return the goods. If you are in the EU, equivalent rights apply under EU consumer law.
Our 30-day returns policy above is offered in addition to those rights and does not replace or limit them. Nothing in this policy affects your statutory rights, including your rights in relation to faulty or misdescribed goods.
Contact
Dara Mats
Email: info@daramats.co.uk